Contact Us

Contact zenvuqโ„ข

Talk to us

Support runs 10:00 โ€“ 17:00 (UTCโˆ’7). Outside those hours the inbox stays open โ€” write anytime and we answer when the window reopens.

One inbox and one phone line handle everything โ€” order questions, delivery problems, returns and privacy requests. Details below.

Reach us directly

  • Email

    service@zenvuq.com โ€” the fastest route, and the only one we need for anything order-related.

  • Phone

    00852-9428235 โ€” answered during the support window below.

  • Support window

    10:00 โ€“ 17:00 (UTCโˆ’7). Messages that arrive outside it are picked up when the window reopens.

Registered business information

Brand zenvuqโ„ข
Legal company name Guangzhou Li Lai Biotechnology Co., Ltd.
Owner ๅฎ‹้‡‘ๆฅ
Business address Room 212, No. 239-257, Tianfu Road, Tianhe District, Guangzhou City D394
Website zenvuq.com
Category Modern Home Living
Email service@zenvuq.com
Phone 00852-9428235
Customer support hours 10:00 โ€“ 17:00 (UTCโˆ’7)

What to include so we can answer in one reply

  • Your order number โ€” it is in the confirmation email.
  • The item the question is about.
  • What happened, in your own words.
  • Photographs or a short clip, wherever the issue is visual.
  • The email address used at checkout, if it differs from the one you are writing from.

Purchase enquiries, delivery problems, damage claims, cancellation requests and privacy requests all go to the same address. There is no separate form and no ticket number to chase.

Before you write

Delivery taking longer than expected?

Standard transit to supported United States destinations is generally 10โ€“15 business days after dispatch, on top of 2โ€“4 business days of processing. If tracking has not moved for an extended period, send the order number and we will look into it.

Something arrived wrong?

Damaged, defective, incorrect, incomplete or materially different items are handled under our Return & Refund Policy. Photographs help us resolve it without a second round of emails.

zenvuqโ„ข โ€” Modern Home Living. Operated by Guangzhou Li Lai Biotechnology Co., Ltd..

Questions about anything on this page: service@zenvuq.com