Privacy Policy

The information that reaches us

What we hold depends on how much of the store you use. A browse and a checkout produce very different footprints.

• Identity and contact

  Name, billing and shipping addresses, email address, and a telephone number where you choose to give one.

• Order records

  What was bought, when, for how much, and the transaction history attached to it.

• Payment handling

  Payment-related information passed through the provider selected at checkout.

• Technical data

  Device, browser, IP address and how the site was used.

• Support history

  Whatever you send us by email, including attachments.

• Cookies

  Cookie and similar-technology data, described further below.

Why it is held

• Running your order — processing, fulfilling and sending shipping and tracking updates.
• After the sale — returns, refunds and customer service requests.
• Staying in touch — messages about a purchase or account activity.
• Improving the store — maintaining and improving the website and the service behind it.
• Protecting both sides — detecting, preventing and investigating fraud, misuse or security incidents.
• Legal obligations — recordkeeping and compliance duties that apply to us.
• Marketing — only where it is permitted.

Card details

Checkout is handled by the payment methods and providers offered at that point of the order. Full card details may go straight to the applicable provider rather than being stored on our systems.

That is deliberate: the less card data that sits with a merchant, the less there is to lose.

Cookies and similar technologies

Cookies support the parts of a store that have memory: keeping the site working, remembering preferences, measuring performance, maintaining security and making the shopping experience smoother. Most browsers let you restrict or delete them.

Switching off required cookies is not cost-free — some functions stop working correctly without them.

Who else may process it

We pass personal information to service providers only where it is reasonably necessary to run the business:

• Website and e-commerce functions
• Payment processing
• Order fulfilment
• Shipping and tracking
• Fraud prevention and security
• Customer support
• Analytics
• Marketing services where applicable

Disclosure may also happen where applicable law, legal process, regulation or a valid governmental request requires it.

Where it is processed

Our business, our customers, our providers and our fulfilment partners do not all sit in one jurisdiction. Personal information may therefore be processed or stored outside the country or region you live in, subject to the legal requirements that apply.

How long we keep it

Retention follows purpose. Information stays only as long as it is reasonably needed for order administration, customer support, fraud prevention, recordkeeping, dispute resolution and legal compliance — and no longer.

How it is protected

Reasonable administrative and technical measures are in place to protect personal information. No method of electronic transmission or storage can be guaranteed to be completely secure, and we do not claim otherwise.

What you can ask us to do

1. Send the requestPrivacy requests — access, correction, deletion or another option available where you live — go to service@zenvuq.com.
2. Let us verify itWe may need to confirm who is asking before acting. That step protects you as much as us.
3. We respondAvailable rights depend on your jurisdiction, and we handle each request within the scope the law there gives you.

Children

The store is not built to intentionally collect personal information from children in breach of the law that applies.

Links leaving this store

Our pages may point at third-party websites or services. What they do with your information is governed by their own privacy policies, not this one. It is worth reading theirs before you hand anything over.

If this notice changes

We may revise it to reflect changes in the service, in how the business operates, or in the requirements that apply to us. The version published on this page is the one in force.

Who is behind the store